Expecting a delivery?

Posted December 31, 2010

Why can't courier firms get things from one place to another on time? I mean it’s not as if they are multi tasking. They are set up to do just one thing – deliver – or fail to deliver as has been my experience. You wouldn’t expect a bakery to keep promising you that your bread is in the oven but then never produce a loaf. Or a barman to say your drink is in the bottle and that hopefully it will reach the glass soon.

For the last three days I’ve been told that the goods I’m expecting are on the delivery van. Unfortunately the van hasn’t reached me. This morning some very nice person in customer service explained that the delivery company “ran out of time” last night but I think he just made that up. Perhaps the van has actually gone AWOL or taken off on a Thelma and Louise style road trip.  

Anyway the excuse (sorry, explanation) doesn’t even make any sense. Correct me if I’m wrong but, as far as I’m aware, the number of hours in a day is not variable. There are always 24 so it’s not as if they’ve been caught on the hop by one of those irritating short days that crop up just when you least expect them.

What they mean is that they can’t organise themselves properly. It reminds me of a conversation I once had with a business coach. He was describing a particularly difficult City client who had told him that he couldn’t possibly appreciate the pressures of his job. Apparently the trader frequently suffered from “a time famine”. He was apoplectic when the coach retorted, “so you’re rubbish at time management then?”


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